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Privacy Policy - SEM Devs App

Last updated: August 16, 2026

This policy describes how the SEM Devs app (desktop, Android and iOS) handles personal data. The app is a private business tool for managing support tickets, projects, quotes and work-time tracking.

1. Data controller

The data controller is SEM Devs. For any data-related request, contact us at info@sem-devs.com.

2. Data we collect

The app processes the following categories of data:

  • Account data: email address, name and role, used to authenticate you and link you to your tickets.
  • Work content: tickets, comments, attachments, projects and quotes entered by you or your team.
  • Push notifications: a device token (Firebase Cloud Messaging) to deliver new-comment alerts.
  • Technical data: a session token stored on the device, basic device/OS information and error logs needed to run the service.
  • Activity tracking (desktop version only, optional): application usage time and the active window title, for work-hour reporting. This feature is NOT present in the Android or iOS app.

3. Purposes and legal bases

We process data to:

  • Provide the ticketing and management service (performance of the employment/contract relationship).
  • Authenticate you via an emailed one-time code.
  • Send you notifications about your tickets.
  • Report work hours on the desktop version (employer's legitimate interest, with transparency to the user).

4. Data sharing

We do not sell your data and do not use it for advertising. We only rely on technical providers needed for the service:

  • Hosting and database: Vercel and DigitalOcean.
  • Push notifications: Google Firebase Cloud Messaging.

5. Retention

We keep data for as long as needed to provide the service and meet legal obligations. When the relationship ends, data is deleted or anonymised.

6. Security

Data is transmitted over an encrypted connection (HTTPS/TLS) and stored with encryption at rest. Sign-in uses one-time codes, with no stored passwords.

7. Your rights

Under the GDPR you have the right to access, rectification, erasure, restriction, portability and objection. To exercise them, email info@sem-devs.com.

8. Account and data deletion

You can request deletion of your account and associated data by emailing info@sem-devs.com from your registered address. We will action the request within 30 days, except for data we must retain by law.

9. Children

The app is a professional tool and is not intended for children under 16.

10. Changes

We may update this policy. Material changes will be posted on this page with a new update date.

11. SEM Devs Social Manager and TikTok

What we receive from TikTok

When an administrator authorises the tool against our company TikTok account, we receive an access token, together with the account's open id and display name (permission user.info.basic). We use the open id and display name only to confirm that the correct account has been connected and to build the link to a post we have published, so our team can open it from our dashboard.

What we send to TikTok

The images and caption of a carousel that a member of our staff has reviewed and approved, published to our own profile (permission video.publish). The images are served over HTTPS from a domain we own and have verified with TikTok.

What we do not do

We do not collect, receive or store any data about people who view, like, comment on or follow our posts. We do not read followers, video lists or analytics. We do not use TikTok data for advertising, profiling, or any purpose other than publishing and linking our own posts. We do not share TikTok data with third parties, and we do not sell it.

Retention

The access token is stored on our own server, in a file readable only by the system account that runs the tool, and is kept only while the integration is active. The open id, display name and the links to published posts are kept for as long as those posts remain online. The authorisation can be revoked at any time from the TikTok account settings; on revocation we delete the token and stop publishing to that account.

Where the data is

On servers managed by SEM Devs within the European Union. Transfers to TikTok are governed by TikTok's own privacy policy.

Legal basis

The legitimate interest of SEM Devs in managing and publishing its own institutional communications (Art. 6(1)(f) GDPR). The data concerned relates to our own corporate account, not to third parties.

12. Contact

For any privacy question: info@sem-devs.com.

Privacy Policy - SEM Devs App | SEM Devs